Help Centre

Explore the commonly asked questions about our platform

Account and Registration

Getting Started

Q: Why haven't I received my free trial logins?

A: If you haven't received your login details, please check your spam folder first. If you still can't find them, contact our support team for assistance.

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Q: Which browsers are compatible with the Interactive Instructors platform?

A: Currently, Interactive Instructors is optimized for use on desktop via the Google Chrome browser. We're working on expanding compatibility to other browsers.

Cancellation and Account Deactivation

Q: Can I change the speed or tone of the voice in the Interactive Instructors platform?

A: At the moment, Interactive Instructors does not support the option to alter the speed or tone of the digital humans’ voices. We aim to include more customization options in future updates.

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Q: Can Interactive Instructors be used for departments outside of training, like sales or customer service?

A: Absolutely! Interactive Instructors is designed to support a wide range of applications across various departments including sales, customer service, finance, manufacturing, and IT, helping meet sales targets and maintain brand presence.

Cancellation and Account Deactivation

Subscription and Payments

Q: If I accidentally subscribed and my account was charged, can I get a refund?

A: Yes, refunds can be requested within 10 days of credit card payment by contacting our support team. Refunds are processed within 72 hours.

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Cancellation and Account Deactivation

Technical Support

Q: What do I do if I encounter a technical issue on the platform and the platform stopped working?

A: For any technical issues, please reach out to our support team via email or the contact form on our website. We aim to resolve all technical inquiries as swiftly as possible.

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Cancellation and Account Deactivation

Use Cases and Benefits

Q: How does Interactive Instructors help in meeting sales targets?

A: Interactive Instructors empowers sales teams with AI-driven, real-time conversations to engage potential customers effectively, thereby enhancing lead conversion and helping meet sales targets.

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Q: Can Interactive Instructors help retain company knowledge when staff leave?

A: Yes, one of the core functionalities of Interactive Instructors is to capture and digitize the expertise of departing staff, creating interactive training modules that ensure knowledge continuity.

Cancellation and Account Deactivation

Accessibility

Q: Is the Interactive Instructors platform accessible for users with disabilities?

A: We are committed to making our platform accessible and are continually working to comply with accessibility standards. For specific accessibility features or requests, please contact our support team.

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Cancellation and Account Deactivation

Engagement Analytics

Q: Can Interactive Instructors provide analytics on user engagement and learning outcomes?

A: Yes, our platform offers detailed analytics to help you understand user engagement levels, learning outcomes, and areas for improvement. These insights can guide your business strategies.

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Cancellation and Account Deactivation

Content Creation

Q: Do I need technical skills to create modules on the Interactive Instructors platform?

A: No, our platform is designed for ease of use, allowing non-technical users to create engaging modules. We also provide resources and support to help you get started. Additionally, we present an option to enlist our consulting services for getting started if you are not sure where to.

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Cancellation and Account Deactivation

Trial and Pricing

Q: What does the free trial include, and what are the pricing plans after the trial?

A: The free trial offers full access to the platform's features for 7 days. Once trial is completed the starting point is 50 users minimum in the organisation.

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Cancellation and Account Deactivation

Future Updates

Q: Are there plans to expand the platform's compatibility with mobile devices?

A: We are continuously working on improving the platform, including expanding access to mobile devices. Stay tuned for future updates on this!

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Cancellation and Account Deactivation

Platform Features